Shipping policy

Shipping Policy

Last Updated: July 2026

At HomeHalo, we are committed to delivering your order as quick

Order Pro

Orders are typically processed within 1–3 business days after paymen

During holidays, pro

Once your order has been shipped, you wil

Estimated Delivery Times

Estimated

United State

  • Standard Shipping: 7–15 bus

Canada

  • Standard Shipping: 8–18 business

Australia

  • Standard Shipping: 8–18 business days

United Kingdom

  • Standard Shipping: 7–15 business days

Europe

  • Standard Shipping: 8–20 business days

Please note that these delivery times are estimates and are not guaranteed.

Shipping Delays

Shipping carriers and customs authorities occasionally experience delays that are beyond our control.

Delivery may take longer due to:

  • Customs inspections
  • Severe weather
  • Public holidays
  • Carrier delays
  • High shipping volume
  • International transportation disruptions

These situations do not indicate that a package has been lost.

Tracking Information

Every shipped order receives a tracking number.

Tracking information may take 2–7 business days to become active after shipment.

Customers can monitor their shipment using the tracking link provided in the shipping confirmation email.

Orders in Transit

Once an order has been shipped, it is considered in transit.

Orders that are actively moving through the carrier network are not eligible for cancellation or refund.

If tracking confirms that the shipment is still in transit, we kindly ask customers to allow additional delivery time.

Lost Packages

A package will only be considered lost if:

  • the carrier officially confirms that the shipment has been lost, or
  • there has been no tracking update for more than 30 consecutive days after shipment (excluding customs processing).

If a package is confirmed lost, HomeHalo will either:

  • send a replacement, or
  • issue a full refund.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

HomeHalo cannot be held responsible for packages delayed or undeliverable due to an incorrect or incomplete address supplied during checkout.

Customs & Import Duties

International shipments may be subject to customs inspections.

Customs clearance procedures may cause delivery delays that are outside HomeHalo's control.

Chargebacks

If you have any concerns regarding your order, please contact HomeHalo Customer Support before filing a payment dispute or chargeback with your bank.

Our support team is committed to resolving shipping issues quickly and fairly.

Please note that opening a chargeback while an order is actively in transit may delay resolution and could interfere with the delivery process.

Contact Us

HomeHalo Customer Support

Email: support@homehalo.co